Dear Rasha,
Thank you for your feedback, and we sincerely apologize for the packaging of your order not meeting your expectations.
At Traboulsi Cosmetics, we always strive to present our products properly and in suitable packaging, especially for gift items. Unfortunately, in this instance, the order was dispatched quickly to ensure timely delivery, and it did not reflect our usual packaging standards.
Please be assured that this matter has been reviewed internally, and we are taking steps to ensure better consistency moving forward.
We truly appreciate you sharing your experience, as customer feedback helps us improve our service.
Kind regards,
Traboulsi Cosmetics Team